Service quality and relationship in airline industry

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Service quality and relationship in airline industry

History[ edit ] Air Astana was described by the Centre for Asia Pacific Aviation in January as having "performed better in its first decade than just about any other start-up carrier".

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Originally conceived as purely domestic airline, BAE Systems agreed in mid to participate in the proposed start-up at the request of Kazakhstan's head of state, President Nursultan Nazarbayevin order to facilitate an air radar contract it was then negotiating with the Government of Kazakhstan.

However, the radar contract never materialized, and subsequent senior management changes and strategic reviews at BAE Systems led to the closure of its offices in Kazakhstan.

Additionally, not withstanding the support of Nazarbayev and a number of close advisors, the start-up, initially seen as a foreign entity, was confronted with immediate and vocal opposition from many elements of Kazakhstan's media and political establishment.

Under its first operational president, former British Airways executive Lloyd Paxton there had been a brace of short-lived pre-operational incumbentsit leased its first 3 Boeing s from International Lease Finance Corporation ILFC and commenced Commercial operations on 15 May It declared a net profit inits first full year of operations.

Upon the bankruptcy of the previous flag carrier Air Kazakhstan in Februaryit moved quickly to expand from its domestic network to key international routes to DubaiIstanbulMoscow and Beijing, followed by Frankfurt and London.

Long-term development plans and management structures were established that have remained largely unchanged since then. The airline has been consistently profitable and was listed in the top 20 most profitable airlines in terms of net margin in the world for the years, andaccording to Airline Business and Air Finance Journal, which ranked it 20th in its survey of global airline financial ratings, with a score of BBB.

In Novemberthe airline announced that it plans to launch its own low-cost airline, called FlyArystan. The specific problem is: This section is written like an advertisement.

Service quality and relationship in airline industry

Please help improve this section if you can. December Learn how and when to remove this template message Activity in Russia[ edit ] In September the airline launched flights between Astana and Moscow with a frequency of 3 times a week and daily flights between Almaty and Moscow performed by Boeing — Inthe number of weekly services on the Astana — Moscow route was increased up to 9 flights a week, and Almaty — Moscow flights up to The airline operates 54 weekly services on 11 routes to Russia: Air Astana is represented in Russian Federation in Moscow city on Bolshoi Gnezdnikovskii pereulok 1, building 2 Tverskaya metro station.

There is also a ticket office at the Sheremetyevo airport Terminal E. Activity in the rest of C. Air Astana closed its last gap in the region in by launching services to Kiev Ukraine from Almaty with 3 flights per week.

Since the launch of services, Air Astana has rapidly become a key provider for air transport to Central Asia and Far Eastern destinations from Ukraine.

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ICAO and the EU[ edit ] The airline's international route development was heavily influenced by regulatory factors from until April Air Astana was exempted from the ban " However, it was included on the ASC's Annex B, restricting its EU operations to the level of frequencies and fleet operated at the time of imposition of the ban in July The ASC removed the fleet restriction in November for the Boeing and Airbus fleet based on the airline's fleet renewal programme but retained the restriction on Embraer aircraft.

On 10 April the ASC lifted the frequency restrictions based on the airline's safety performance, including Safety Audit of Foreign Airlines SAFA monitoring programme results, as well as continuing transparent communications.

This allowed the airline to start planning for new destinations in Europe and increases to its daily service to Frankfurt from Astana, its 6 weekly service to Amsterdam from Atyrau, and its 4 weekly services to London. The airline subsequently commenced service between Astana and Paris in April The restrictions on the Embraer aircraft, which were the last to be banned from the EU, were removed in Decemberand all Air Astana aircraft are now allowed to enter EU airspace.

List of Air Astana destinations Air Astana's 64 routes include most of the major cities in Kazakhstan and an increasing number of neighboring Central Asian and Russian cities.

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The latter is the result of a decision to implement what its managers refer to as an "extended home-market strategy", to leverage its reputation for high standards of service and air safety compliance in the region's growing air transport markets.

Routes from Almaty and Astana to Kiev were launched in spring Air Astana operates daily services from Astana to Frankfurtthree weekly services to Heathrow and three weekly services to Paris launched 29 March The airline launched a non-stop flight from Almaty to Tehranthe capital of the Islamic Republic of Iran 30 June R.W.

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This article presents an in-depth bibliographic study about the creation, principles, evolution, and practices of the lean philosophy oriented to the services sector. Although the direction of airline service quality and passengersatisfactionhasbeenstudiedempirically,the causalorderbetweenairlineservicequalityandpassen-.

Airline industry is highly competitive and customers are most important factor of the traveling process. Besides enhancing service quality, flight safety.

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